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Comfort. Quality. Reliability.

Mitsubishi Electric Honors Contractor
Duncklee Cooling & Heating recognized for outstanding achievements

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Source – The News, March 14, 2016

Jonathan Duncklee, president of Duncklee Cooling & Heating Inc. in Stonington, Connecticut, recently received the Mitsubishi Electric US Cooling & Heating Division Outstanding Achievement Award. From a group of more than 3,000 companies ranked as national diamond contractor dealers throughout the country, Duncklee Cooling & Heating was recognized for its outstanding achievements and was awarded for sales performance, loyalty, customer service, and training. The award was presented at the annual Mitsubishi Cooling & Heating Diamond Contractor convention in Las Vegas.

Jonathan Duncklee accepted the award on behalf of the 12 employees at Duncklee Cooling & Heating. “I’m proud to bring this level of experience, service, and knowledge to our customer base in southeastern Connecticut,” said Jonathan Duncklee, during his acceptance speech.

Duncklee Cooling & Heating was founded by the late Les Duncklee in 1973. Licensed in Connecticut and Rhode Island, the company offers custom design, installation, and service of residential and commercial heating and cooling HVAC systems. For more information, visit www.dunckleeinc.com.


Duncklee Cooling & Heating, Inc. Receives Outstanding Achievement Award from Mitsubishi Electric

Southeastern CT’s Duncklee Cooling & Heating Recognized Out of 3000 Companies

Jonathan Duncklee receiving award

         Jonathan Duncklee receiving award

Jonathan Duncklee, president of Duncklee Cooling & Heating recently received the Mitsubishi Electric Cooling and Heating Outstanding Achievement Award. From a group of over 3000 other companies ranked as national diamond contractor dealers throughout the country, Duncklee Cooling & Heating, Inc. was recognized for outstanding achievement and was awarded for sales performance, loyalty, customer service and training. The award was presented on Wednesday, October 28, 2015 at the annual Mitsubishi Cooling & Heating Diamond Contractor convention held in Las Vegas, Nevada, with over 400 people in attendance,

Jonathan Duncklee accepted the award on behalf of the 12 employees at Duncklee Cooling & Heating. In his acceptance speech at the Diamond contractor conference, Duncklee remarked “I am proud to bring this level of experience, service and knowledge to our customer base in southeastern Connecticut.”

Duncklee Cooling & Heating was founded by the late Les Duncklee in 1973. Licensed in Connecticut and Rhode Island, Duncklee Cooling & Heating is an expert in the custom design, installation and service of residential and commercial heating & cooling HVAC systems including super-efficient Luxaire warm air gas, oil, and heat pumps; Navien on- demand tank-less; and Mitsubishi ductless cooling and heating technology.

The Duncklee office is located at 296 Taugwonk Rd., Stonington CT and can be reached at 860-535-2552 or www.dunckleeinc.com.


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Duncklee Cooling & Heating voted #1 in the 2015 Readers Choice Awards for Heating & Cooling Services by the New London Day!

Source – The Day, July 9, 2015

We would like to take this opportunity to thank all of our valued customers for giving us this rich endorsement. We value your patronage and appreciate your confidence in us. We look forward to continuing to serve our community as your climate control expert!


JonAndTreeDigLes Duncklee honored by company he founded

Source – The Day, June 23, 2014

A ceremony was held recently to honor Les Duncklee, the late founder of Duncklee Cooling & Heating in Stonington.

A weeping cherry tree, his favorite type of tree, symbolizing growth, endurance and strength, was placed in the ground in the front of the business. Also, a stone was placed next to the tree, saying “A Weeping Cherry Tree Planted in Memory of Our Founder Les Duncklee, Who Inspired Us With His Courage, Knowledge, Perseverance & Vision. Duncklee, Inc., Incorporated 1973.”

Also, a scholarship fund has been established for students interested in HVAC technical education, to be in place in the 2014-2015 school year, working with Norwich Tech, Stonington High School, and New England Tech, “to help young people interested in going into this type of career, all consistent with Les’s principles, to continue his work helping others,” said Jonathan Duncklee, who took over as president upon his father’s death.


State Helps Local Business “Go Green”

Source – State Senator Andrew Maynard Newsletter – January 2014

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maynard-1401aSenator Maynard with Jonathan Dunklee, owner of Duncklee Cooling & Heating in Stonington, has long felt that people need to make an effort every day to be environmentally conscious.  He recently partnered with Brian Bonner of Bonner Electric in Norwich to back up that sentiment, and install solar panels on his business’s roof.  I visited his business to check them out and talk about the state program that incentivized him to “go green.”

Under the program, businesses that install new, qualifying renewable energy projects, such as rooftop solar panels and fuel cells, have the opportunity to sell the qualified Connecticut Class I renewable energy credits (RECs) created from their projects to CL&P under a 15-year contract.  The program falls within Jonathan’s clean environment philosophy, and empowered him to improve his bottom line by taking advantage of rebates for energy-saving as well as renewable energy improvements.

Jonathan and Brian epitomize the best in our small businesses. By taking advantage of the state’s support, these local businesses will be greener and more profitable. It’s a win for the businesses their customer and the entire state.

Video:  Helping a Local Small Business Achieve Solar Powered Energy Savings



CL&P program turns sunlight into dollars

Stonington man says ZREC solar program is a winner for his business

The Day, January 4, 2014 – Jonathan Duncklee admits that Connecticut’s Zero Emissions Renewable Energy Credit Program may not be for everyone, but with patience and perseverance and an eye on the future, his heating and cooling business has been able to save between $200 and $500 a month on energy costs, he said.

The so-called Small ZREC Program used by Duncklee offers businesses served by Connecticut Light & Power Co. or United Illuminating Co. the chance to go solar while saving money on electricity costs. What’s more, the program, overseen by the state Department of Energy and Environmental Protection, guarantees that excess clean-power output can be sold back to the grid, turning the money drain that businesses traditionally see in energy costs into a potential money maker.

“I get paid for every (kilowatt) hour produced,” Duncklee said.

Still, Duncklee, vice president of Duncklee Cooling & Heating, admits to not yet seeing a dime because of all the paperwork before the program is fully up and running.

“I’m at the cutting edge, so we’re kind of educating each other,” he said of the process. “It’s so complex.”

Duncklee, who got involved in the first year of the program, had Bonner Electric of Norwich install an 80-foot by 20-foot photovoltaic solar array on the roof of his Taugwonk Road business last spring after being approved for the program earlier in the year.

The full payback for his initial investment in the solar array, taking into account federal tax credits, is five years, he said, and CL&P is contractually committed to buying the energy he produces for 15 years.

“You’re getting a 15-year payment stream,” Duncklee said. “I sell high-efficiency products. I might as well be efficient and clean with my own business.”

Duncklee said his last monthly electrical bill was for $77, far less than many residential customers pay. He added that his cost savings vary depending on the time of the year, estimating that during the winter it might be only $200 but during the sunnier months it could be up to $500.

According to the Geostellar Soar Index, Connecticut’s moderately sunny climate combined with the state’s laws and regulations offer residential customers the fourth highest rate of return when investing in renewable energy sources. The state is currently aiming at 27 percent of its electricity coming from renewable sources by 2020.

In 2011, Gov. Dannel P. Malloy signed legislation directing the state’s two largest electrical companies to launch a program to expand renewable generation statewide. The ZREC progam is part of Malloy’s plan to build an infrastructure in the state that allows for cheaper, cleaner and more reliable energy, according to Alex Kragie, deputy chief of staff for DEEP.

“It’s a great deal for businesses … but it works for ratepayers, too,” Kragie said.

That’s because the program lowers costs by providing a competitive process in which incentives are based on a reverse auction, meaning proposals that provide the lowest prices for renewable energy get state support.

According to DEEP figures, the first year of the process resulted in energy costs of 9 cents a kilowatt hour for consumers – taking into account only the top two tiers of the three-tier ZREC program. The second year, costs were reduced to 6.9 cents.

Kragie said the program is so flexible that paybacks for businesses can be almost immediate, though that would result in smaller returns at the end of the 15-year contract period.

“We are very pleased with the results so far,” Kragie said.


Two local SE CT companies work together to “Go Green”

Stonington-Mystic Patch – December 5, 2013

dunckleeinc_stoningtonpatchMillions of people talk about going green as a great way to help the planet and its inhabitants, but for most people this is just a vague concept. Jonathan Duncklee, Duncklee Cooling & Heating in Stonington, is one of those who practice what they preach, especially about ‘going green’. “Every day, we need to be environmentally conscious,” he says. “And it is encouraging to see that our state government has begun providing positive incentives for both residents and businesses over the past few years.”

When he heard about the state of CT’s Small ZREC Program a couple of years ago, he decided to jump on it, and called Bonner Electric in Norwich. Duncklee, stays on top of the latest in energy news both personally and professionally, told Brian Bonner, “I want to do this. Let’s talk about putting solar panels on our building’s roof.” Why would a small businessman be so interested in solar energy and the latest state program? Yes, he could see the tangible advantages to his business, such as empowering him to improve his bottom line by taking advantage of the program rebates for energy-saving as well as renewable energy improvements, but it also falls within his clean environment philosophy.

“More and more businesses are trimming costs by looking deeply at how they use energy, and the state of CT was offering me a chance to reduce upfront costs and affordable financing, but I had to move fast,” shares Duncklee. “We are an energy company, this is what we do. Even though we offer cooling and heating, we are aware of renewable energy, and are always looking to offer our own customers the best, most efficient products. And here was our state government offering us an opportunity to make some advance movement into renewable to make our own business cleaner and more profitable at the same time.”

To begin, he needed to educate himself on the different programs available that were being offered in 2011, as the statewide goals with their legislative clean energy initiatives included solar class 1 as a renewable resource in the portfolio. In promoting renewable to help the economy, there was a comprehensive approach to offer several programs with different levels, but the process was not easy. The process is: Application, Selection, Executive Service Agreement, Provide Performance Assurance, Prerequisites for Purchase of Renewable Energy Credits (RECs), 5 to 15 Year Contract, Excess REC Options, Sell to Third Party or Bank RECs or Sell to Utility. Once reviewing the programs, i.e Zero Emission Renewable Energy Credit (ZREC) for solar, wind and small hydro, and decide on which would be the best investment for a commercial entity, Duncklee needed to do some investing in an engineering analysis (within a short time period) to determine load capability for the solar equipment, so that he would have a site analysis preapproval, a needs letter and cost analysis. The ZREC program creates a market-driven bidding process for projects to compete to obtain a 15-year revenue stream from the sale of RECs to the electric utilities. When this was done, the initial program he was looking at (DG program) was phased out, and he looked to do the ZREC program, which had a better return on his investment. “You basically design a system to fit the program you are going after, make adjustments and then present your case so that you can be considered in the auction process,” says Brian Bonner. They were looking at a five-year program, and each year you do the rounds to bid, hoping that you are picked. You can figure on 1/3 of the applications being considered in the drawing, until the maximum number is hit.

Duncklee’s application just missed selection, but was brought back in when another selected business didn’t make it. Once Duncklee and Bonner heard they were selected, it was time to get town permits, pay the deposit, order the equipment and get started. Generally, this type of project takes between 1 to 2 months after release.

Although there was an initial investment to apply (with no guarantees of being selected), Duncklee was committed to proceed with the project. “The payback a few years down the road is phenomenal for a business like us,” says Duncklee. “And we have worked with Bonner Electric before and trust their capabilities to work with us from the application process through to completion of the construction.” Both businesses began back in the 70’s, when there was a lot more manufacturing industry in eastern CT. The close relationship began with the company founders, Jonathan’s father Les Duncklee and Brian’s father Joseph Bonner. Over the years, both companies have had to adjust to economical and environmental changes. That is why it seemed like a natural fit to work together on this project.

The CT Clean Energy Bill offers renewable portfolio standards (RPS) which requires the state’s electric suppliers and electric distribution companies to obtain a portion of their power from renewable resources. The legislation defines the scope of the largest group of qualifying renewable energy sources, which are defined as Class I renewable energy sources. In CT, solar incentives or subsidies to business owners are offered through utilities, while some are offered by the state itself with rebates, tax incentives and others that help reduce the up-front cost of solar for potential buyers. Being a moderately sunny state with an average of about 2,400 to 2,800 hours of annual sunshine, CT offers more than enough to justify solar. The state’s laws and regulations are encouraging more renewable, i.e. the state’s RPS requires that 27% of electricity comes from renewable by 2020. Of that, 20% must come from “Class I” renewable energy sources, including solar, wind, tidal and other technologies.

And the payback? A new report released by the Geostellar Solar Index has found that CT and New York offer two of the highest Internal Rates of Return on solar energy in the country (the 4th highest and 3rd highest, to be exact) for residential. What that means is that installing a solar system in these two states is more profitable than the stock market, U.S. Treasuries and CD’s. How much more profitable? 16-17% compared to 9.9%, 3.7% and 0.75%, respectively. One of the reasons they rank so high in solar profitability is due to the excellent tax credits and incentives that they offer.

Both Duncklee Cooling and Heating and Bonner Electric are local businesses in southeastern CT. Duncklee Cooling & Heating, located in Stonington, recently celebrated 40 years in business, started by Jonathan’s father Les Duncklee in the family home. Over the years, the business has changed with product lines for both personal and professional reasons. “I have always believed in staying on top of the latest technological changes in cooling and heating products,” says Jonathan. Today the company offers custom design, installation and service of residential and commercial heating and cooling HVAC systems, and provides the latest in technology available, such as ductless central air conditioning and heat pumps, hybrid/dual fuel cooling and heating systems, geothermal heat pumps, tankless instant hot water heaters and boilers, and offers superior service on all brands.

Bonner Electric is one of the oldest and most reliable industrial/commercial electrical contractors in southeastern CT, established in 1976 and located in Uncasville. The company motto is “Meeting Needs, Exceeding Expectations.” Brian Bonner shares, “We focus resources where they are best served, whoever has large critical need jobs, such as data centers who needs their electricity to NOT go down, financial institutions, educational institutions, municipal and government entities to name a few. We basically offer crisis control, managing risk, minimizing risk, offering less exposure to crisis downtime for clients.”

“Jonathan and Brian epitomize the best in our small businesses,” said State Senator Andrew Maynard (D-Stonington), Vice Chair of the Connecticut General Assembly’s Environment Committee. “We in the legislature created these types of business incentives to reward innovative business people. By taking advantage of the State’s support, these local businesses will be greener and more profitable. It’s a win for the businesses, their customers, and the entire state.”


Duncklee Cooling & Heating Celebrates 40th with Local Chambers and Friends

Jun 26, 2013

Duncklee Cooling & Heating here celebrated its 40th year in business with over 250 people attending on June 11th at its headquarters, while the sky was raining down a few inches every hour.

40th
Tony Sheridan, President of the Chamber of Commerce of Eastern CT, Tricia Walsh, President of the
Greater Mystic Chamber of Commerce, VP Jonathan Duncklee, and Founder/President Les Duncklee

STONINGTON, CONN. – Duncklee Cooling & Heating here celebrated its 40th year in business with over 250 people attending on June 11th at its headquarters, while the sky was raining down a few inches every hour. An undaunted Jonathan Duncklee was smiling and greeting people. “We earned this celebration, and no thunder and rain is going to keep us from enjoying ourselves,” he said as he stood just inside his building, where all of the warehouse garage style doors were open.

The fields behind their offices were filling with cars and trucks, as loyal friends and Chambers members joined the celebration. Outside, balloon sculptures 10-ft. tall swayed in the breeze, as a small steel drum band played music under the tents. Inside the open warehouse where people mingled during the stormy weather were food and drinks and a 2-ft. tall ice sculpture bearing the number 40.

Founder and President Les Duncklee opened the family-owned business as L. H. Duncklee Refrigeration Inc. on April 23, 1973, operating out of his home in Pawcatuck, Conn. The company had moved to its current location in Stonington in the Fall of 1999, renovating and expanding its facility to 6,400-sq.ft. on three acres of land.

“My father’s vision has always been to provide customers with premier installation design and specialized customer service,” shared Jonathan, who has been slowly guiding the business’s growth over the past few years. He had worked with his father on weekends, during school vacations and over the summers learning the trade from the ground up. The change over from father to son was a gradual process, as Les who still works at the company, was ready to let go.

There were some highs and lows over the years, particularly during the financial collapse of 2008, when changes in personnel were made, downsizing an entire layer of middle management. The company’s upward movement began the turnaround recognized this past year when Jonathan was named Employer of the Year by the Greater Mystic Chamber of Commerce. He credits the turnaround on the caliber of his employees, the support of his distributors and suppliers, and his strong connection to the community. He has been involved on a variety of boards such as Big Brothers-Big Sisters and with projects such as the Hygienic Art Park in New London and Coogan Farm in Mystic.

“And I join in supporting one of my vendors, Luxaire Heating and Air Conditioning, who is extremely involved with Make-A-Wish Foundation,” he said.

Jonathan has made some changes to the company’s product lines for both personal and professional reasons. “I have always believed in staying on top of the latest technological changes in cooling and heating products,” Jonathan said. “It is my job as a small businessman to make sure our customer service and products that we offer are the best we can possibly offer.”

He has seen changes in his customer demands with an increase in air conditioning, considered a rare year-round luxury in the 1970s, and the increase in doing business on the Internet. “We have recently developed a mobile-friendly website, recognizing that many people look for heating and cooling technicians through their iPhones and other online devices.“

A special part of the evening was the acknowledgements and presentations by both Tricia Walsh, president of the Greater Mystic Chamber of Commerce, and Tony Sheridan, president of the Chamber of Commerce of Eastern Connecticut. First Selectman of Stonington Ed Haberek Jr., pronounced the day as “Les and Jonathan Duncklee Day” in Stonington. While they were speaking a plane flew overhead with a banner saying “Congratulations Duncklee Inc. on 40 years.”

Also at the event were his primary distributor, ABCO HVACR Supply & Solutions with information on the latest equipment that Duncklee offers. They were a huge part of the event, helping with planning and providing support creating the gift bags. “ABCO, our distributor and supplier, is like a part of our business family, offering us supporting services with marketing, engineering support and training,” Duncklee said.

Duncklee Cooling & Heating offers custom design, installation and service of residential and commercial heating and cooling HVAC systems, and provides the latest in technology available, such as ductless central air conditioning and heat pumps, hybrid/dual fuel cooling and heating systems, geothermal heat pumps, boilers, and tankless water heaters, and offers superior service on all brands.

“And we plan on staying around for a long time,” said Jonathan. “See you at our next decade’s celebration!”


Duncklee Cooling & Heating adapts to changing market

TheDay.com – May 12, 2013

dunckday Dana Jensen/The Day
Jonathan Duncklee, vice president of Duncklee Cooling & Heating in Stonington, is seen with his 8-week-old puppy, Jessie, who will accompany him to work.

Stonington, CT – For Jonathan Duncklee, the upcoming 40th anniversary of a second-generation heating and cooling business is all about embracing new technology.

“We have had to keep up with technology over time,” Duncklee said.

Duncklee was among the first to embrace ductless heating and cooling, and the company is looking to install a solar-electric system in its own 6,400-square-foot facility off Taugwonk Road.

Duncklee Cooling & Heating, which was known as L.H. Duncklee Refrigeration Inc. in 1973 when Jonathan’s father Les launched his own company, has seen its share of changes over the years. Originally focused mostly on commercial installation, with a staff that once numbered close to 40, the family-run business now includes only about a dozen employees while being devoted mostly to residential customers, though Duncklee does have a fair share of commercial and industrial work as well.

When long-time manufacturers started to leave the region in the 1980s and 1990s, the family had to make a dramatic shift in its business, Duncklee said.

Duncklee, vice president of the company, worked with his father on weekends, during school vacations and over the summer learning the trade from the ground up. He said there was no official hand off of the ownership mantle, but he slowly took the reins over the years and Les, who still works at the company, seemed happy to let go.

“He allowed me to make changes,” Duncklee said. “I would make decisions, and he would support it.”

Some of the changes were difficult. A major downsizing that followed the financial collapse of 2008 was particularly painful, when he had to let go a whole layer of middle management.

“It was a scary time,” he said. “My phone wasn’t ringing at all.”

Using what he calls a drama-free calm and assertive method of management, Duncklee effected a full turnaround by last year, when he was named Employer of the Year by the Greater Mystic Chamber of Commerce. In Duncklee’s citation, the chamber noted that he gives longtime employees special recognition that includes cash, computers and even ocean cruises.

Duncklee credits the turnaround on the caliber of his employees and his strong connection to the community. He has been involved on a variety of boards such as Big Brothers-Big Sisters and with projects such as the Hygienic Art Park in New London and Coogan Farm in Mystic.

“I try to be very visible,” Duncklee said. “It does pay dividends when you’re slow.”

Duncklee’s ability to quickly incorporate new technology into his heating and cooling business has paid dividends as well. At the invitation of suppliers, he visited Japan in April 2012 and Korea in October 2012, coming home with a new respect for the graciousness of his hosts.

Duncklee said he always seeks out American products first, but some technological advances are coming from overseas these days, and he must keep up with them to stay competitive and provide customers the best products available.

“If you don’t change, you’re out of business – no doubt about it,” he said.

One change Duncklee has noted in his business is the emphasis, particularly in high-end homes, on air conditioning. While central air was almost unheard of in the 1970s, it has become a must-have today, he said, and installations occur year-round, not just in the warmer months.

Another big change has been the Internet, and Duncklee has been ahead of the curve there as well, having recently developed a mobile-friendly site in recognition that many people find heating and cooling technicians through their iPhones and other similar devices.

“We get a tremendous amount of business through the Internet,” Duncklee said.
And while the Internet has been seen as a negative for some types of businesses, Duncklee said it has made his job easier.

“I love an educated buyer,” he said. “It’s a relief.”


Duncklee receives chamber’s employer award
TheDay.com
March 17, 2013

Jonathan Duncklee of Duncklee Cooling and Heating in Stonington received the Edward O. McCabe 2012 Employer of the Year at the Greater Mystic Chamber of Commerce Silent Auction and Annual Dinner held in December. Duncklee Cooling and Heating services an area from Old Saybrook eastward through southwestern Rhode Island.

This recognition comes to Duncklee as a result of his outstanding relationship with his employees, and his dedication as a leader both at work and with Hygienic Art, Big Brothers Big Sisters, the Garde Arts Center, the Eugene O’Neill Theater, MASH, Hospice of SECT and most recently The Denison Pequotsepos Nature Center’s Campaign to Preserve Coogan Farm.

He is the ninth recipient of this recognition, named after the first Employer of the Year Award recipient, Edward O. McCabe.


Stonington Company Honored for 35 years of business excellence

Stonington, CT – First selectman Ed Haberek, Jr. recently recognized Duncklee Inc. Cooling and Heating
with an official citation for 35 years of excellent and dedicated service to its New England customers.
Jonathan Duncklee, vice president, represented the company at the ceremony.

The Stonington, CT family-owned business was officially incorporated as L.H. Duncklee Refrigeration, Inc.
on April 23, 1973, and operated out of the home of its founder and president, Les Duncklee, In
Pawcatuck, CT.

The company has celebrated continued growth during the past three decades, demonstrated by the
expansion of its headquarters and staff. In the fall of 1999, Duncklee Inc. moved to 296 Taugwonk
Road in Stonington, renovating and expanding its facility to 6400 square feet on three acres of land.

“My father’s vision has always been to provide customers with premier installation design and
specialized customer service,” says Duncklee. “Being honored this way by the town of Stonington not
only reaffirms the value of that mission, but also fuels our commitment to excellence moving into the
future.”

Duncklee Inc. offers award-winning customer satisfaction in central heating and cooling service and
installation throughout Southeastern Connecticut and Southwestern Rhode Island areas. The company
specializes in reliable brands including Trane and Mitsubishi Electric. For more information, call
860-535-2552 or visit: www.dunckleeinc.com.


Duncklee Honored
TheDay.com
February 22, 2004

Les and Jonathan Duncklee of Duncklee, Inc have earned, for the fourth consecutive year, the highest
average customer satisfaction score with the Trane Co. for continued service excellence
in the country.

Duncklee Cooling and Heating has been servicing and installing commercial and residential comfort
systems in southeastern Connecticut and southwestern Rhode Island since 1973.

For more information, call 860-535-2552 or visit www.dunckleeinc.com


Duncklee Honored
TheDay.com
February 23, 2003

Stonington – Les and Jonathan Duncklee of Duncklee Inc. have earned for the third consecutive
year the highest average customer satisfaction score with the Trane Co. for continued service
excellence in the country.

The family owned and operated company is celebrating its 30th year in the business.

Duncklee Cooling and Heating was recently awarded for having the highest average customer
satisfaction score nationwide (99 percent) of the Trane Co. customer satisfaction survey.

Trane customers who have had new cooling and heating indoor comfort systems installed during
2002 were surveyed.

For more information, call 860-535-2552 or visit www.dunckleeinc.com


The Resident
July 3, 2001

Jonathan Duncklee, Vice President of Duncklee, Inc., addressed members of SECT and Mystic
Chambers of Commerce and guests attending the celebration of the 28th year of the family business.

“In 1973, my father, Les Duncklee, fueled by an entrepreneurial spirit and a desire to create a
business environment founded on professionalism, focused on high-quality customer service, and
fostering employee security, starting our business with the help of my mother, Juliana Woodworth out of
our home in Pawcatuck, CT. He had one van and one employee, Himself.

“Within one year, he moved the business to an office with two desks and a cubicle, and hired his first
outside employee.”

Jonathan pointed out that “Duncklee, Inc is the largest Mitsubishi dealer in New England and upper New
York State, surviving the economic downturn of 1990 and the huge EB defense layoff, named the top
Trane dealer of the year, and our new headquarters, which we’re here to celebrate today. We attribute
our success to the skill and dedication of our staff, also the personal service we offer our customers.”


Carving Out A Place In History
June 18, 2004

107051
The Land’s End Inn, which was built in 1904, was equipped with Mitsubishi’s Mr. Slim ductless systems in 2003 to provide heating and cooling without disrupting the building’s architecture.

The building’s entry doors are made of wood from Old Ironsides. The interior boasts vaulted ceilings, heart-of-pine floors, and a flying staircase. More importantly, this building has a rich history, serving as the location where the famous slave ship the Amistad docked in 1839.

This historical structure is now the home of the New London Maritime Museum, located in New London, Conn.

While serving as a symbol of another time, the museum must also provide an environment that will both help preserve its priceless treasures and keep visitors comfortable.

The New London Maritime Museum is just one example of a niche market for contractors. Installing a heating and cooling system for older and historical buildings can present an array of challenges, but many contractors assert that ductless mini-splits can provide efficient heating and cooling with a minimum of frustration.

107052
A Mr. Slim ductless unit can be seen above the window in a guest room at the Land’s End Inn.

Keeping History Intact
Duncklee Inc. Heating and Cooling (Stonington, Conn.) was enlisted by the museum to provide an adequate heating and cooling solution. Upon inspection, the contractor found exterior walls of solid granite that were 28 inches thick, and floors of brick and concrete that ranged from 6 inches to 16 inches in thickness. The building also has two basements because the street was elevated in the 19th century.

According to Mike Smith, marketing manager for Mitsubishi Electric HVAC Advanced Products Division, this is a common problem with historical homes.

“Installing a traditional ducted system for the ground floor might mean adding a large packaged system with ductwork running under the house,” he said. “The second floor might require a second system installed in the attic, if available, and ductwork run above a dropped ceiling.”

He said that this option creates a difficult and costly installation that could disrupt the integrity of a building’s architecture.

“With split ductless systems, you can mount the indoor unit above a doorway or window, out of plain view, while preserving the views from the inside and out,” said Smith.

To solve the museum’s comfort needs, Duncklee installed a ductless system for the first floor and a ducted system for the second floor offices, library, and meeting hall. Two Mr. Slim MSH09TW wall-mounted indoor units with an MXZ30TN inverter outdoor model were installed, along with two MF15EN floor-mounted models with MUF15EN outdoor units. The company was able to run the piping to the outdoor units by going down through the basement and out the basement walls. From the basement walls, the piping was connected to the outdoor units, which were hidden in a back alley.

107053
One of the wall-mounted units is visible near the ceiling in this interior photograph of the New London Maritime Museum.

Ease Of Installation
A ductless system not only keeps a building’s original architecture intact, according to Smith, it makes a difficult and challenging installation into something much easier.

“Installations are performed by an experienced installer in as little as four hours when there is an existing, non-masonry, exterior wall and the line and electrical runs are less than 20 feet,” he said. “Many times, two Mr. Slim systems can be installed in one day, assuming that the projects are geographically close.”

As proof of that fact, he pointed to another historical application that took place in Flint, Mich.

The National Center for Community Education (NCCE) is headquartered in a 10,000-square-foot mansion, which was built in 1927 by clothing magnate Joseph Crawford.

The NCCE has grown since it was established in 1967, and eventually took ownership of the J. Edington Burroughs home, located next door to the organization headquarters. By obtaining the home, NCCE was able to expand its campus two years ago. And while the NCCE staff continued to change and grow, so did the needs of the organization’s buildings. The old homes needed a practical heating and cooling system to accommodate the staff. But there were several things to consider when installing a system, namely budget constraints and structural challenges.

Chris Russell from F.C. Moran Company Inc., a Mitsubishi Diamond Dealer, did the specs for the NCCE job. “Most of my contractors tell me that installing a Mr. Slim is much easier, less time-consuming than they expected, even if they have never installed one,” he said. “They like the fact that the system is not complicated.”

Russell said that since the system is so uncomplicated, it is a time saver for contractors.

Since NCCE was concerned about cost and the fact that a central air system could take away from the integrity of the historic homes, the organization decided to go with ductless systems. Dee Cramer Heating and Cooling (Holly, Mich.) performed the actual installation.

With the exception of the bathrooms, each room in each home was equipped with a Mr. Slim unit. Five MSH09EW and five MSH12EN wall-mounted heat pump systems were put in place, as well as one MXZ30TN wall-mounted inverter multi heat pump system in both houses.

The technology removed the obstacle of installing ductwork. It required little piping and wiring to connect indoor and outdoor units.

NCCE was concerned that the new systems would be obtrusive. According to Rich Cramer, vice president of Dee Cramer Heating and Cooling, this problem was solved by placing indoor units on a wall near the ceiling. Although the units are still visible, they are much smaller than conventional units.

“It’s not just historic installations that benefit from Mr. Slim advanced technology,” said Russell. “Consider the huge remodeling industry today. With older walls and ceilings unavailable, it is my experience that ductless systems are the only option available. In my opinion, ductless systems are no longer a niche product; they are a primary source for cooling and heating needs.”

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Mr. Slim outdoor units were installed in a back alley of the New London Maritime Museum. Piping was connected through the basement.

More Than A Niche?
On top of Gull Hill in Provincetown, Mass., you’ll find the Land’s End Inn, built in 1904 and overlooking the Cape Cod Bay. The inn was purchased by Michael MacIntyre and Robert Anderson in 2002. The new owners wanted to preserve the inn’s historic look, but also wanted the modern convenience of air conditioning.

John S. Souza of Souza Heating and Cooling Inc. (Orleans, Mass.) was called in to find a solution. According to Souza, when he pulled up to the inn in his car, he could tell right away that ductless systems would be the answer.

“The original design of an old structure – like the Land’s End Inn – often precludes using a ducted system,” said Souza. “In this application, a ducted system was out of the question.”

He also said that although the owners were not familiar with ductless systems, they trusted Souza’s expertise. “I explained why I could not install ducts in their century-old structure,” he said. “I took them to see other Mr. Slim installations to show how they worked. They became convinced.”

In just one week before the 2003 summer season, Souza and his company installed six tri-zone MXZ30TN systems, four MSH15TN units, and a single MSH09TW unit.

“The Land’s End Inn installation took one-third the time that a ducted system would have taken,” said Souza.

“We couldn’t be happier with this decision,” said MacIntyre. “Having Mr. Slim units in all of our guest rooms greatly improved our business this past summer. All our guests commented on how comfortable and calming the rooms are now.”

Souza believes that while ductless systems are perfect for historical applications, the products have transcended their niche status.

“Ductless is no longer a niche market,” he said. “It has earned its way into becoming a primary source. Even if a conventional system is possible, we will always recommend ductless first.”