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Stonington Company Honored for 35 years of business excellence
Stonington, CT - First selectman Ed Haberek, Jr. recently recognized Duncklee Inc. Cooling and Heating
with an official citation for 35 years of excellent and dedicated service to its New England customers.
Jonathan Duncklee, vice president, represented the company at the ceremony.
The Stonington, CT family-owned business was officially incorporated as L.H. Duncklee Refrigeration, Inc.
on April 23, 1973, and operated out of the home of its founder and president, Les Duncklee, In
Pawcatuck, CT.
The company has celebrated continued growth during the past three decades, demonstrated by the
expansion of its headquarters and staff. In the fall of 1999, Duncklee Inc. moved to 296 Taugwonk
Road in Stonington, renovating and expanding its facility to 6400 square feet on three acres of land.
"My father's vision has always been to provide customers with premier installation design and
specialized customer service," says Duncklee. "Being honored this way by the town of Stonington not
only reaffirms the value of that mission, but also fuels our commitment to excellence moving into the
future."
Duncklee Inc. offers award-winning customer satisfaction in central heating and cooling service and
installation throughout Southeastern Connecticut and Southwestern Rhode Island areas. The company
specializes in reliable brands including Trane and Mitsubishi Electric. For more information, call
860-535-2552 or visit: www.dunckleeinc.com.
Duncklee Honored
TheDay.com
February 22, 2004
Les and Jonathan Duncklee of Duncklee, Inc have earned, for the fourth consecutive year, the highest
average customer satisfaction score with the Trane Co. for continued service excellence
in the country.
Duncklee Cooling and Heating has been servicing and installing commercial and residential comfort
systems in southeastern Connecticut and southwestern Rhode Island since 1973.
For more information, call 860-535-2552 or visit www.dunckleeinc.com
Duncklee Honored
TheDay.com
February 23, 2003
Stonington - Les and Jonathan Duncklee of Duncklee Inc. have earned for the third consecutive
year the highest average customer satisfaction score with the Trane Co. for continued service
excellence in the country.
The family owned and operated company is celebrating its 30th year in the business.
Duncklee Cooling and Heating was recently awarded for having the highest average customer
satisfaction score nationwide (99 percent) of the Trane Co. customer satisfaction survey.
Trane customers who have had new cooling and heating indoor comfort systems installed during
2002 were surveyed.
For more information, call 860-535-2552 or visit www.dunckleeinc.com
The Resident
July 3, 2001
Jonathan Duncklee, Vice President of Duncklee, Inc., addressed members of SECT and Mystic
Chambers of Commerce and guests attending the celebration of the 28th year of the family business.
“In 1973, my father, Les Duncklee, fueled by an entrepreneurial spirit and a desire to create a
business environment founded on professionalism, focused on high-quality customer service, and
fostering employee security, starting our business with the help of my mother, Juliana Woodworth out of
our home in Pawcatuck, CT. He had one van and one employee, Himself.
“Within one year, he moved the business to an office with two desks and a cubicle, and hired his first
outside employee.”
Jonathan pointed out that “Duncklee, Inc is the largest Mitsubishi dealer in New England and upper New
York State, surviving the economic downturn of 1990 and the huge EB defense layoff, named the top
Trane dealer of the year, and our new headquarters, which we’re here to celebrate today. We attribute
our success to the skill and dedication of our staff, also the personal service we offer our customers.”
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